Sound masking is vital to call center performance and to office speech privacy.
When dealing with an environment where many people are talking, the noise can be not only a distraction, but can decrease performance and customer satisfaction. It is important that this noise be kept under control. That is the purpose of sound masking.
How Sound Masking Works
Sound masking works by carefully raising the background noise to a comfortable and non- distracting level. This can be achieved several different ways but should be engineered and installed by a trained professional that uses a quality product. The quality products that Kortman supplies and installs will allow you to adjust the contour of the sound. This gives the team of trained professionals the ability to adjust the frequency range to a comfortable setting that is best suited for your business.
What’s the Difference Between Real-Time and Steady Stream?
Real time monitoring records the sounds being made and adjusts the pitch of the white/pink noise to cancel out the ambient sound. Steady stream produces a single frequency that is optimized to counteract the most noise without having to change frequency.